Despite pervasive connectivity in most urban areas in the United States, as of January 2015 the FCC estimated that nearly 55 million Americans across the country had no access to broadband services. USAC administers the $10 billion Universal Service Fund, which the FCC created to address serious gaps in needed coverage. We deliver funds through four programs (E-rate, Lifeline, Rural Healthcare and High Cost), to people and places who need it most – rural, hard-to-reach communities, low income households and schools and libraries who need access to facilitate learning. We are passionate about our universal service mission, and we are in the midst of transforming our organization to better support its realization.

In April 2016, the FCC redesigned the Lifeline Program to support both mobile and fixed broadband.  With these changes, the goal of the program is to increase broadband affordability, choice, and address major issues such as the “homework gap” that is created for children in low income households that do not have an internet connection at home.  In addition, the FCC has entrusted USAC to serve as the National Verifier to become the independent administrator to verify initial and on-going consumer eligibility, as well as other major system and business functions that were previously performed by the carriers themselves.

We seek a dynamic and collaborative professional to serve as our Program Analyst within our Lifeline team to manage various projects associated with program integrity initiatives.  Reporting to the Manager of Lifeline, you will become the primary program analyst to lead projects or initiatives to help combat waste, fraud and abuse in the Lifeline program and follow through with any actionable items as a result of those initiatives reviews.  In addition you will help proactively develop strong internal control mechanisms to mitigated operation risks and identifying process improvement opportunities by continually questioning our operational procedures.

This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission.
Working in a creative and fast-paced environment, the Program Analyst will create, and implement control measures in our procedures as well monitor and test areas which may pose as operation risk and recommend mitigation plans or process to improvements.  Among others, your responsibilities will include the following:

  • Using data to identify opportunities to improve the program, both in terms of program participant success and program integrity
  • Assist with in depth data validations where deemed necessary, including seeking information from program participants to better understand trends, anomalies, or risks
  • Fully manage projects from cradle to grave
  • Provide routine feedback and updates to Lifeline leadership
  • Analyzing and developing solutions to mitigate identified risks to the program
  • Recommending program process changes that can help prevent audit findings
  • Preparing and delivering work products in a concise, professionally written format
  • Working within teams, task forces, or special projects
  • Providing outstanding customer service and guidance to all participants in the program.
  • Excellent computer skills; demonstrative skills with Microsoft Professional Office Suite and data forensics tools and/or data forensics algorithms.
  • Excellent organizational skills
  • Excellent interpersonal and communication skills
  • Able to work independently
  • Ability to work closely with the Lifeline management team to plan, manage, and execute on major initiatives and projects
  • Other duties as assigned

About You
The successful candidate will excel at operating in a diverse and fluid environment, and will be crucial for supporting and enabling the Lifeline division to respond to meet mission requirements through the optimal application of IT systems controls, alignment of business processes for strengthened internal controls, and understanding of external risks with carrier administered processes.  Working with management, develops ideas around program review processes, data validations, and other program reviews of internal and external data to foster long term collaboration with key stakeholders, and to reduce risks that hinder USAC’s ability to achieve success around program integrity and to support the overall mission for the Lifeline program.

  • You are passionate about our mission to help Americans gain access to essential communications technology
  • You are a problem solver with great attention to detail, can work with little supervision, multi-task, and learn quickly
  • You have 3 to 4 years of experience performing duties similar to those listed above
  • You have 3 to 4 years of experience working in a professional environment as an Analyst or similar position
  • You have project management experience, including direct relevant experience in conducting data analysis or supporting of audits/program reviews
  • You are an analytical thinker who can make informed decisions quickly and manage multiple work streams
  • You are a quick study, love brainstorming new ideas, and are eager to find solutions
  • You enjoy, and are successful in, presenting ideas to management and developing their confidence and buy-in for improved business processes
  • You demonstrate the ability to work independently, but also collaborate and work across other departments as needed
  • You have experience in reviewing and creating reports, such as audit report or program review documents, studies, or white papers
  • You have excellent written and verbal communication skills
  • You possess a Bachelor’s degree from an accredited institution in a related field

The following skills are desired:

  • You have previous knowledge and experience working in federal or state government, consulting, or audit experience (internal audit or external audits)
  • You have experience from working in the telecommunications industry, performing audit response functions and/or leveraging financial systems
  • You have knowledge and experience with the Lifeline program or other large federal benefit programs, or knowledge of universal service fund mechanisms

About USAC:
The Universal Service Administrative Company is dedicated to achieving universal service. This important principle suggests that all Americans deserve accessible, affordable and pervasive telephone and high-speed broadband connectivity. Our non-profit company is in the midst of a dramatic transformation to ensure that we are configured to achieve this goal.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused.

To Apply
USAC offers a comprehensive benefits package, ongoing professional development opportunities, and balance between the demands of work and life.  USAC is an Equal Opportunity Employer. Only principals will be accepted. No agencies please.


To apply, please submit a cover letter with salary requirements and resume here.